Telephony Solutions · TEL-02
Small Practice Telephony Implementation
Healthcare & Mental Health Practices
HIPAA-aware · Vendor-neutral · Montana-based
$1,800 – $2,500
Solo or 1–2 provider practice · more tiers below
2–4 weeks
Estimated, from kickoff to delivery
Operational cloud phone system
Configured, ported, integrated with your EHR/PM platform, and staff-trained
Overview
A modern cloud-based phone and communications platform does far more than route calls. For an independent practice, the right telephony system becomes an integrated part of the patient engagement ecosystem—connecting with your EHR to identify callers, automating appointment reminders via text, enabling two-way patient messaging, collecting payments, and ensuring no call goes unanswered. PRACTICE|EDGE handles the entire implementation: vendor selection, number porting, system configuration, EHR integration, and staff training.
Best Fit For
Independent healthcare and mental health practices ready to replace a legacy phone system, or any practice that completed a Telephony Assessment and is ready to implement the recommended solution.
Why It Matters
7
Additional confirmed appointments per month from automated recall and reminders (Weave-reported average)
$150–$200
Average revenue per visit
$12.6K–$16.8K
Additional annual revenue from phone system automation
Weave, the leading integrated communications platform for independent healthcare practices, reports that practices using their platform see an average of 7 additional confirmed appointments per month from automated recall and reminder workflows alone. At $150–$200 average revenue per visit, that represents $12,600–$16,800 in additional annual revenue from phone system automation.
Investment
| Solo or 1–2 provider practice | $1,800 – $2,500 |
| 3–5 provider practice with EHR integration | $2,500 – $3,500 |
| Multi-location or complex routing requirements | $3,500 – $4,500 |
All pricing is inclusive of the complete service scope described above. A signed service agreement and 50% deposit are required to begin. The balance is due upon completion.
What’s Included
✓
Vendor selection from curated healthcare-appropriate options: Weave, Talkroute, RingCentral for Healthcare, Vonage Business, Dialpad, and others, evaluated against your specific practice needs
✓
HIPAA Business Associate Agreement execution with selected vendor
✓
Number porting coordination: transferring your existing business phone number to the new system with timing managed to prevent any service gap
✓
Auto-attendant/IVR configuration: call routing menus, hold messaging, and after-hours routing rules
Show all the included items
✓
Voicemail-to-email setup and voicemail greeting recording
✓
Two-way patient/client text messaging configuration and workflow setup
✓
Automated appointment reminder sequence setup: text and voice reminders at 48-hour, 24-hour, and 2-hour intervals
✓
EHR/practice management platform integration: inbound caller ID matched to patient record (supported by Weave with 70+ EHR integrations)
✓
Online review request workflow: automated post-visit text prompts for satisfied patients
✓
Staff training: inbound/outbound call handling, text messaging workflow, voicemail management, and system administration
✓
30-day post-implementation support: troubleshooting, workflow adjustments, and optimization
Not Included in this Service
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Phone system subscription costs
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Physical hardware (desk phones) unless separately scoped
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Carrier or internet service provider changes
Ready to Get Started?
Ready to replace your phone system? We recommend starting with a Telephony Assessment so the implementation is scoped precisely for your practice.